The Job
We are looking for a Guest Experience Associate to join a high-performing hospitality team and act as a brand ambassador across Flex properties. This role plays a critical part in delivering exceptional guest experiences while supporting revenue optimisation, occupancy, and service quality.
Working in a shift-based environment, you will be the primary point of contact for guests throughout their stay, ensuring seamless check-ins, proactive service delivery, and quick resolution of any issues. You will collaborate closely with internal teams to maintain high service standards and contribute to continuous improvement across operations.
Key Responsibilities