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🥝 Guest Experience Manager

Phoenix Recruitment | Kruger, South Africa | Posted June 06, 2026

Job Description

Award-winning Game Lodge based in Sabi Sand is looking for a Guest Experience Manager to be the custodian of the guest journey across the property.
 
This role is responsible for shaping, delivering and continuously refining a guest experience that is emotionally resonant and deeply personal.
 
The suitable candidate ensures that every guest interaction from pre-arrival to post-departure reflects the brands values, sense of place and commitment to presence, warmth and intuitive service.
 
This is a leadership position that sits across departments to align people, spaces, guest experiences and service moments into one coherent guest experience.

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