**Job Identification:** 211191
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**OVERVIEW OF ROLE**

The Guest Experience Manager is responsible for leading and enhancing the overall guest journey, ensuring exceptional and personalised service is delivered at every touchpoint. This role oversees VIP guest experiences, guest relations initiatives, service recovery efforts and loyalty engagement programmes while supporting Front Office operations.

The Guest Experience Manager serves as a key ambassador of the NoMad brand, ensuring that guest expectations are consistently exceeded through thoughtful service, proactive engagement and strong cross-functional collaboration. This role is instrumental in driving guest satisfaction, loyalty, and memorable experiences that reflect the character and spirit of NoMad Singapore.

**MAIN DUTIES & RESPONSIBILITIES**

The main responsibilities of the Guest Exp...