Role purpose

The key purpose of the Guest Experience Representative - Chadstone is to deliver exceptional service, ensuring a welcoming and positive experience for all customers. This role requires outstanding communication and problem-solving skills to assist with enquiries, provide information about services and amenities, and efficiently resolve issues. Serving as a liaison between customers and centre management, the Guest Experience Representative fosters a friendly environment, contributing to overall satisfaction and a high-quality experience. As the first point of contact, this role embodies professionalism, helpfulness, and care, acting as an ambassador for Vicinity’s values. Responsibilities include multitasking and prioritising in a dynamic environment, accurately responding to customer requests, offering personalised recommendations, collaborating to maintain high standards, building professional relationships, and positively contributing to the team cul...