Job Summary We are seeking a warm and attentive Guest Experience Specialist (Butler) to join our team. This role is responsible for delivering personalized frontline butler services and ensuring every guest enjoys a seamless and memorable stay. You’ll play a key role in creating exceptional first impressions and supporting day-to-day guest needs with professionalism and care.
Key Responsibilities Guest Engagement - Welcome guests warmly upon arrival and provide assistance as needed.
- Offer personalized recommendations on local attractions, dining, entertainment, and cultural experiences.
- Provide detailed orientation of hotel facilities and amenities.
Service Coordination - Facilitate reservations and bookings for restaurants, transportation, tours, and events.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Coordinate with Front Office, Reservations, Val...