Position Overview

Guest Experience Specialist - Front Office - Holiday Inn and Suites Dubai Festival City - Dubai, UAE. Holiday Inn and Suites Dubai Festival City is seeking a Guest Experience Specialist to deliver warm, efficient, and memorable front‑office service. The role focuses on guest interaction, check‑in operations, and problem resolution while ensuring every guest enjoys a brighter, stress‑free stay.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Welcome guests warmly and create a positive first impression
• Acknowledge IHG Rewards members and returning guests
• Manage bookings, upsell services, and provide stay‑enhancement recommendations
• Handle cash and credi...