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🥝 Guest Experience Specialist (Front Office - Hotels)
Resorts World Sentosa | singapore, Singapore | Posted June 24, 2026
Job Description
Responsibilities - Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.
- Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities.
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests.
- Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints.
Requirements - Minimum GCE `O' Level or its equivalent.
- Minimum 1 year of experience in customer service.
- Good interpersonal skills with effective multi-tasking and time management.
- Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions.
- Ability to use basic Microsoft Office applications ...