Guest Experience Specialist (Hospitality & Travel) - Mandarin

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and elevate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Qualifications

• College or bachelor's degree (any major, communication, English or related fields preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer...