Location: UAE
Reports to: Restaurant Manager (Assistant General Manager)
Department: Front of House
Industry: Hospitality / Food & Beverage / Lifestyle
Employment Type: Full-time
Role OverviewThe Guest Relations Executive is responsible for managing the guest journey from first contact to departure, ensuring a warm, professional, and seamless experience in line with FAB Group standards. As the first and last point of contact, this role plays a critical role in shaping guest perception, managing reservations and seating, and supporting the service team in delivering a consistently high-quality hospitality experience.
The role combines guest engagement, operational coordination, and attention to detail, with a strong focus on reservations flow, VIP handling, and personalised service.
Key Responsibilities Guest Experience & First Impressions