Job Purpose

To deliver personalized, high-quality guest experiences by understanding individual needs, managing escalated issues, and providing exceptional support to VIP and special guests. The role focuses on building long-term guest relationships, promoting loyalty programs, and ensuring seamless coordination of events and special requests.

Key Job Responsibilities

• To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
• To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem‑solvers, working closely with other departments to deliver prompt resolutions.
• Take charge of catering to VIPs, high‑profile guests, and those with special requests...