What you will be doing:

• Provide friendly smooth and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Take initiative to add a personalised experience for each guest ensuring their stay is memorable and exceeds expectations.
• Resolve guests complaints and requests efficiently liaising with the departments concerned to ensure immediate follow-up and report it promptly to supervisors.
• Check and convey messages to guests in a timely and accurate manner ensuring all communication is clear and professional.
• Review arrival lists daily to welcome guests prepare for VIPs and anticipate special requirements or preferences.
• Help prepare welcome folders with collateral (e.g. room service menus local area information and hotel facilities guide).
• Provide comprehensive information about hotel amenities local attractions and promote services to enhance guest experience and incre...