JOB SUMMARY

Responsible for ensuring reliable recognition of all repeat guests. Informs all departments of the guests' arrivals, special

needs, requests and personal preferences. Contributes to guest satisfaction and profitability by leading employees in the guest recognition process.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Guest Recognition Goals

• Create the standard Guest Recognition Daily Report.

• Researches database for next day arrivals and checks preferences, incidents, comments and stays for each ...