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🥝 Guest relations officer ( GCE O Levels / 1 Yr Exp / Hospitality / Immediate)
CAREERNEXUS PTE. LTD. | singapore, Singapore | Posted June 28, 2026
Job Description
Job Description - Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff.
- Uphold and enforce customer service standards and procedures.
- Provide comprehensive customer service support to the department store, including handling Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/reports, and similar tasks.
- Ensure the prompt and efficient resolution of customers' problems.
- Address customers' inquiries, take necessary actions, and handle feedback/complaints with effectiveness and efficiency.
- Gather and organize customer feedback and suggestions to enhance and develop service standards.
Requirements - Minimum GCE O Level
- At least 1 year of customer service experience for Junior role
- Good communication and interpersonal ski...