About the Role Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base.
Responsibilities - Assist guests with check-in, check-out, and cashiering duties
- Provide a warm welcome upon arrival, complete registration, and issue room keys
- Handle guest feedback, requests, and enquiries accurately and promptly
- Manage guests' mail, messages, and phone calls
- Maximise room revenue through upselling and walk-in rate capture
- Support Guest Relations Assistants to maintain smooth Front Office operations
- Maintain cleanliness and professional presentation of the Front Desk
- Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures
Requirements - Minimum GCE 'A' Level or equivalent; university degree preferred...