About us The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll create the warm atmosphere that brings our guests back to our hotel time and time again.

Our Guest Service Agents are focused on creating outstanding guest experiences for our guests every step of the way - from arrival, to assisting with their day to day needs through to departure. As a team we all work closely, so we are looking for multi-skilled super stars that can check-in a guest, park their car and make them a coffee.

A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate ...