🌿 Back to all jobs
🥝 Guest Service Agent
M GALLERY | Queenstown, New Zealand | Posted April 12, 2026
Job Description
Job Description
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns
- Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
- Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
- Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
- Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
- Greet, check-in and assist guests.
- Ensure professionalism and accuracy with information and billing during arrival and departure.