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🥝 Guest Service Expert - Hostess

Marriott International | Cape Town, South Africa | Posted June 20, 2026

Guest Service Expert - Hostess

Job Description

JOB SUMMARY

Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

CANDIDATE PROFILE 

Education and Experience

  • Hospitality qualification advantageous
  • 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
  • Well-groomed appearance as per company standards at all times 
  • Professional and pleasant disposition
  • Professional telephone, communication and email etiquette 
  • People centric with a strong focus on the Guest experience 
  • Proficient in MS Office (Word, Excel, Outlook)
  • Problem solving, decision making and conflict...

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