Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins.
This position oversees the daily operations of the Guest Services department, provides leadership and support to team members, and serves as the primary point of contact for guest-related concerns and escalations.
The ideal candidate is a service-focused leader who thrives in a fast-paced hospitality environment and is committed to delivering outstanding guest satisfaction.
Job Responsibilities Lead, coach, and develop the Guest Services team to provide exceptional customer service.
Serve as the primary resource for guest service information, support, and issue resolution.
Create and manage team schedules to ensure appropriate staffing coverage.
Oversee reservations, guest communications, and escalated concerns, ensuring prompt and effective resolution.
Coordinate with Maintenance, Housekeeping, Quality...