Job Description
The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.
Key Responsibilities
Supervise and support guest service/front office staff during shiftsEnsure smooth check-in and check-out processesHandle guest inquiries, complaints, and special requests professionallyMonitor service quality and ensure company standards are maintainedTrain, coach, and mentor team membersPrepare shift schedules and assign dutiesCoordinate with housekeeping, maintenance, and other departmentsEnsure accurate billing, reservations, and cash handling proceduresMonitor lobby appearance and guest areasAssist with VIP guest arrangemen...