The role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Leeds- Brighouse (HD6 4HW)
Guest Service Managers duties include
Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond? Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience Driving sales opportunities and maximising revenue and occupancy levels Beyond that, you'll...