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🥝 Guest Services Officer Night Shift (Arabic Speaker)
AccorHotel | dubai, United-Arab-Emirates | Posted June 19, 2026
Job Description
- Warmly welcome guests upon arrival assist with registration and ensure smooth check-in/check-out procedures.
- Verify guest preferences ensuring that room assignments and special requests are met.
- Offer a seamless departure process by handling check-out swiftly ensuring all accounts are accurately settled.
- Handle guest inquiries requests and complaints with the utmost professionalism responding promptly and efficiently.
- Offer tailored recommendations about hotel services local attractions and events to enhance the guest experience.
- Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.
- Accurately manage room assignments and keep guest profiles updated.
- Process billing and payments including cash credit cards and digital transactions ensuring correctness and confidentiality.
- Resolve billing discrepancies with efficiency providing clarity on charges as needed.
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