Job Description
The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints.
Qualifications
Your experience and skills include;
- Previous pre-opening and Accor experience is an advantage.
- Excellent communication and customer service skills
- Strong proven leadership qualities and management skills
- Ability to maintain high service levels under pressure.
What is in it for you;
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Competitive compensation package
- Company discounts in room rates and F&B outlets
- Free meal, free shuttle, free uniform
- Monthly service charge from the hotel