**Description:**

**Position Summary**

The Guest Relations Manager is responsible for ensuring exceptional guest experiences by maintaining high service standards, addressing guest needs proactively, and resolving concerns efficiently. The role focuses on building strong guest relationships, enhancing satisfaction levels, and delivering personalized service aligned with the hotel’s brand values. Additionally, the position supports operational teams in maintaining service excellence and creating memorable guest journeys.

**Responsibilities**

+ Ensure consistent delivery of high-quality guest service across all touchpoints
+ Anticipate guest needs and provide personalized experiences
+ Monitor guest feedback and identify opportunities for improvement
+ Build and maintain strong relationships with VIPs, repeat guests, and long-stay guests
+ Coordinate special requests, preferences, and guest recognition programs
+ Handle guest complaints e...