Here at LionsBot, we are all one team, striving together for excellence. We're seeking an experienced Hardware Support Engineer to be our highest-level technical expert for sustaining robot products in the field. You'll resolve the most complex hardware issues, perform deep root cause analysis, and drive continuous reliability improvements across our robot fleet. Key Responsibilities Resolve hardware escalations from field teams, distributors, and customers within SLA targets Perform deep root cause analysis on field failures using structured methodologies (8D, 5-Why, Fishbone) Drive corrective actions with Engineering, Quality, and Supply Chain teams Analyze field failure data to identify trends and recommend reliability improvements Create and maintain technical documentation including repair guides and diagnostic procedures Train and mentor L1/L2 support engineers on hardware troubleshooting techniques Support ECN implementations and provide field impact assessments Participate in N...