Key Responsibilities The main role of the Head Homekeeper is to be fully responsible of managing the lodge cleaning and preparation to achieve and maintain Homekeeping Standards, in line with Standard of Excellence and SOP. The Head Homekeeper reports to the General Manager. Managing the outsourced laundry process by ensuring that all items are accounted for and in good order (if applicable). Contributing towards the sustainable operations of the lodge, operating within lodge environmental parameters and One Planet Living Principles. Training and development of staff in accordance with Homekeeping Standards of Performance (SOPs). Performance management of staff to ensure maximum productivity and a positive staff morale. Ongoing monitoring of reported maintenance issues and creating snag lists to ensure the standards set by Style and Design are met. Managing the lodge laundry to the highest homekeeping standard; by overseeing the laundry to ensure the timeous and careful washing and i...