About the role

• Our Mission: We run 24/7 global tech supporting life-critical medical and security services worldwide.
• Our Shift: We are moving from manual, reactive support to smart, AI‑driven operations.
• Our Culture: We value purpose, ownership, and real‑world impact over hierarchy in a fast‑evolving global team.
• The Mission: A senior, hands‑on IT Shared Services leader to build and scale modern automation and AIOps tools.
• The Focus: Stop maintaining old systems—build what is next, use AI to simplify operations, and stop issues before they happen.

Job Responsibilities

Strategy & AI

• Set Roadmap: Own AIOps and automation strategy.
• Target Impact: Prioritize high-value, practical AI use cases.
• Prove Value: Balance quick wins with scalable solutions.

Smart Operations

• Build Observability: Design cloud and infrastructure monitoring.
• Detect Early:...