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🥝 Head of Business

Teleperformance Spain | Barcelona, Spain | Posted June 19, 2026

Job Description

Your Main Responsibilities Will Be:

  • Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
  • Monitoring performance and building action plans towards improvement of it.
  • Build sales strategy and monitor the execution and effectiveness of it.
  • Responsible for performance improvement plans and performance appraisal reviews.
  • Accountable for team members development and career path clarity.
  • Coach their direct report and second level towards their professional development through 1x1 and others.
  • Responsible for operating profit: ensuring the most efficient possible operation including
  • financial forecasting.
  • Responsible for employee satisfaction and motivational and engaging plans execution.
  • Managing and engaging different stakeholders towards the improvement of client satisfaction.

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