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🥝 Head of Business Liaison & Sales Quality

Zurich Insurance Company | Kuala Lumpur, Malaysia | Posted June 30, 2026

Head of Business Liaison & Sales Quality

Job Description

Responsibilities : 


The role is responsible for governing, monitoring, and elevating sales quality across all distribution channels while serving as the primary liaison between Distribution and multiple business units. The role ensures strong governance, effective sales conduct monitoring, early risk detection, and seamless communication with agency partners. This leader drives a culture of responsible sales, regulatory alignment, and operational discipline to support sustainable business growth.

Key Responsibilities : 

  • Sales Quality Monitoring & Assurance
  • Oversee end-to-end sales quality monitoring, including:
  • MLP (Customer Fact Find) quality checks
    Early claim analysis with focus on medical claim ratio
    Early surrender/withdrawal monitoring
  • Identify trends and perform root-cause analysis to address quality gaps.

  • Drive continuous improvement initiatives to strengthen customer-centric sales behaviours and ...

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