Description

Role: Head of Consumer Protection and Conduct Management

Location: Abu Dhabi

Role Purpose

• Oversee the implementation and effectiveness of Consumer Protection initiatives across the Bank and ensure ongoing sustainability
• Be the subject matter expert to provide guidance advise and support on any matters related to Consumer Protection raised across the Bank
• Act as the key point of contact for Consumer Protection Regulations (CPR) and Conduct Risk management

Key Accountabilities of the Role

• Responsible for creating and implementing an effective Bank wide consumer protection and conduct risk management program defining responsibilities spread across the three lines of defence staff awareness and consumer education initiatives
• Primarily responsible for establishing and subsequently overseeing the CP/CRM department
• Involved in the setup of t...