At Db we're looking for a Head of Customer Service to join our team.
**About the job**
**Key Responsibilities**:
- Lead, mentor, and develop a team of customer service representatives to deliver outstanding customer support.
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
- Handle escalated customer issues and complaints, ensuring timely and effective resolution.
- Continuously evaluate and improve customer service processes and systems to increase efficiency and effectiveness.
- Work closely with other departments, such as sales, marketing, and logistics, to ensure a cohesive customer experience.
- Provide ongoing training and development opportunities for the customer service team to enhance their skills and knowledge.
- Prepare and present regular reports on customer service performance to s...