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🥝 Head of Customer Success - Retail Brands- Stoke-On-Trent

Dee Set | Stoke-on-Trent, United Kingdom | Posted June 28, 2026

Job Description

Purpose Of The Role:



  • You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers. 

  • Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs. 

  • Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands. 

  • Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role.

  • You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions. 

  • Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business.

  • Identify growth & development opportunities for Dee Set service...

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