Head of Financial Planning & Analysis Operations
Company: Merck Group
Location: Taguig, National Capital Region, Philippines
Your Role
- Stakeholder Relationship Management:
- Strategic: Present service scope/offerings, demonstrate capabilities & competencies to internal stakeholders.
- Strategic: Prepare & present business cases on role transitions, mitigate risks, and ensure seamless Go‑Live in delivery hubs.
- Tactical: Engage regularly with internal stakeholders to understand expectations and derive action plans.
- Tactical: Communicate action plans to the team and ensure Obsessed with stakeholders behavior.
- Operational: Manage L2 escalations and executive escalations, resolving issues within a reasonable timeframe.
- Operational: Roll out NPS surveys, gather feedback, devise improvement plans, and execute through managers.
- People Management: