We are seeking a senior technology leader to serve as the Head of IT Service to transform and manage IT operational service delivery across Thomas Miller. Reporting directly to the Chief Information Officer, this role is the primary champion for end-user experience.
The successful candidate will provide strategic leadership across IT Service Operations, Service Desk and Application Support. You will move beyond traditional BAU operations to build a KPI-driven, customer-first service model that evolves alongside business needs. As a key part of the IT leadership team, you will build deep partnerships with senior stakeholders, ensuring IT is viewed as a value-add partner rather than a cost centre.
Key Responsibilities