Initial Requirements

• You have an IT background and an operational one now
• You have managerial experience in private banking

About Our Client

A private bank.

Job Description

• Lead, structure and oversee all operational support activities on a day‑to‑day basis
• Manage and merge two operational support teams, fostering collaboration, synergies and engagement
• Act as the main escalation point for operational and IT‑related issues
• Monitor incidents and tickets, define priorities, allocate resources and ensure timely resolution
• Ensure high service levels and define, monitor and improve KPIs and service standardsDrive and coordinate operational and IT‑related projects (including ticketing and workflow optimisation)
• Play a key role in JIRA‑based projects and continuous process improvement initiatives
• Ensure proper case traceability and reporting via ticketi...