Job Description

**POSITION:** **Head of Operations & Customer Success**

**Position Summary:**

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. As the Head of Operations & Customer Success, Senior Vice President, you will be responsible for the development, quality, and overall management of the enterprise Operations and Service teams. This role oversees Bank Operations (Deposit Operations, Card services, Fraud Operations support, Treasury Product Operations, Business Control, Business Transformation and Re-engineering); Loan Operations and Servicing (Loan administration and Loan Servicing); and Client Services (all lines).

The primary focus is to accelerate an end-to-end client experience that provides a differentiated experience for customers and an optimized, efficient opera...