As the Head of Operations , you will act as a strategic partner to the Business Head, overseeing all core back‑office and operational support functions. You will ensure that commercial activities are supported by a robust, efficient, and premium‑quality operational backbone, driving excellence across supply chain, customer service, IT, HR, and logistics. What You’ll Do and How You’ll Succeed Strategic Leadership & Execution Partner with the Business Head to oversee back‑office operations including after‑sales service, call centre, supply chain, warehousing, logistics, new store openings, IT, and HR. Develop and execute annual operational plans and budgets to support commercial objectives and growth targets. Operational Excellence & Customer Experience Drive efficiency and excellence across operational support functions. Ensure a seamless, premium customer experience through effective management of after‑sales service and call centre operations. Optimise supply chain and warehousing, in...