About the Role
A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes.

This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making.

Strategic Leadership

Own overall retention performance and key churn metrics
Develop and continuously improve retention strategies and frameworks
Use customer insight and data to proactively identify and mitigate churn riskLeadership & Team Development

Lead, coach, and develop high-performing retention teams
Build a strong, customer-focused culture with clear accountability
Ensure teams are equipped with the tools ...