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🥝 Head of Service - 111 Digital Front End

Welsh Ambulance Service NHS Trust | cwmbran, United-Kingdom | Posted June 29, 2026

Job Description

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.


In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.


Job overview


This senior role leads the clinical direction, safety, and transformation of the NHS 111 Wales Digital Front End, including the 111 website, virtual assistants, symptom checkers, and integrated clinical decision support.


The post holder will ensure robust clinical governance, risk management, and regulatory compliance underpin all public‑facing digital services, enabling safe innovation, improved access, and optimised patient flow across urgent and emergency care pathways. They will drive the design, i...

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