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🥝 Head of Service Operations

239 KPI Elevators Inc | Makati, Philippines | Posted June 04, 2026

Head of Service Operations

Job Description

Description

  • In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
  • Accountable for and leads maintenance operations in the unit in line with global guidelines.
  • Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
  • Evaluate critical equipment problems and resolve it
  • Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance agreement
  • Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
  • Evaluate the results ...

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