Operational & Strategic Contribution

• Support management in shaping service strategy, capacity planning, and operational priorities for the Service Delivery Support function.

• Ensure effective use systems, driving standardization and data integrity.

• Contribute to documentation, process manuals, and continuous improvement initiatives aligned with business development and performance objectives.

• Perform any other tasks assigned by management or head of department in support of business needs.

• Act as a proactive partner bringing forward insights, lessons learned, and recommendations to improve collaboration, process and service outcomes.

Requirements

• 3-5 years’ experience in procurement, sourcing, banking, or contract management/review within a corporate environment, including proven people management experience.

• Strong understanding of contract governance, risk management, and service delivery models.

• Very ...