Governance & Risk Management

• Oversee the governance and control framework for the Wealth Management business, ensuring full compliance with internal policies and regulatory requirements.
• Manage operational risk and control programs, including incident reporting, operational loss tracking, audits, compliance reviews, and remediation tracking.
• Ensure adherence to wealth sales governance standards and suitability requirements across the end-to-end customer engagement journey.
• Review, update, and maintain operational procedures, governance documentation, and control standards.
• Partner closely with Compliance, Risk, Legal, Operations, and Business stakeholders on governance-related matters.

Sales Process Management

• Drive continuous improvement and optimisation of wealth sales and operational processes to enhance efficiency and customer experience.
• Ensure consistent implementation of supervisory cont...