Join Our Growing Team in Lisbon!
We are recruiting new Health Managers to support our expanding operations. Based in Lisbon, you'll be a key contact for our insured clients, providing guidance and support across multiple channels, including phone, email, and mail, while managing payments for their services.
Your Role & Responsibilities
Client Communication:
- Be the primary advisor and support for our insured clients, responding through various channels to ensure a high level of satisfaction.
- Actively contribute to performance metrics, helping our team meet site quality and response targets.
Assistance & Advisory:
- Handle calls from beneficiaries and healthcare providers, providing advice on contracted services.
- Support clients in their healthcare journey, ensuring a smooth experience.
Administrative Management: