Job Title: Healthcare Servicing Consultant (Cape Town)

The Service Consultant will serve as a point of contact who clients can depend on for assistance and support with their medical aid and health related products. The team provides medical aid advise, support and claim management services to ensure that clients get the most from their medical aid.

Key Responsibilities and Duties Service delivery and liaison with clients (telephonically and via email) Liaison with medical schemes to manage and resolve client's queries Ongoing support with the management of the client's health portfolio (medical scheme, loyalty programmes, Gap product and other Health products) Sales of ancillary products such as gap cover, dentistry, extended oncology. Effective coordination to ensure the timeously processing of members service transactions (amendments, cancellations, general queries, option changes, dependent registration) Retention activities Optimisation of chronic cover (registra...