Hiring: BPO Team Lead – CDI/DRG Experience (Onsite | Ortigas)

Location: Onsite – Ortigas, Pasig City
Start Date: ASAP
Salary: Negotiable (based on experience)
Schedule: Full-time

Role Overview

We are looking for a results-driven Team Lead with at least 1 year of experience in Clinical Documentation Improvement (CDI) and DRG-related processes within a BPO setting. The ideal candidate will be responsible for leading a team of healthcare specialists, ensuring performance targets are met, and maintaining the highest standards of compliance and documentation quality.

Key Responsibilities

• Lead and manage a team of CDI/DRG specialists to meet productivity and quality benchmarks
• Monitor and evaluate team performance; provide regular coaching and feedback
• Ensure compliance with healthcare documentation standards and coding guidelines
• Collaborate with Q...