(Being thorough in this section will allow the suppliers to pre-identify candidates more accurately.)

At the IT Service Desk, we deliver Customer Excellence Focused Support to our end users by leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics, and troubleshooting of computers, network services, and related peripherals to local and remote access users. Provides end-user support and general training in various software packages and in-house developed software. Provides ticket status updates and metric reports to...