Job Title: Help Desk Analyst

Location: Boston, MA (Onsite)

Duration: 6 MOnths



Detailed Description of Services:

" Support / troubleshoot a wide range of software applications and hardware systems for our end user community to enable them to complete their job.

" Manage the onboarding of new users, creating AD, email, application, and VPN accounts.

" Create Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and email distribution groups; assign permissions to mailboxes and calendars.

" Work with Active directory security group memberships and on premises file share permissions.

" Working knowledge of Microsoft Office 365, including, Multi-Factor Authentication, SharePoint, Teams, and Active Directory.

" Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process...