Help Desk Manager - Custom Support Manager

Washington, DC

Pay From: $115,000 per year



MUST:

Eligible or active DoD Secret clearance

Experienced Help Desk Manager/ Tier II Team

8+ years of professional experience in the IT support field

6+ years of experience managing or Leading Help desk or IT support teams

Proven track record of providing Leadership and technical training to team members

Experience of managing a team of 20+ candidates

Experience with ServiceNow Ticketing is required

Strong communication skills both written and verbal

Strong interpersonal skills and proven ability to manage a team in a professional setting

Highly organized and a proven ability to multi-task

Current MCP or higher Microsoft certification or active Google IT Support Certification

Able to take and pass HDI certification (Ex. Support Center Ma...