Description
We have a client in Long Island Nassau County that are looking for someone with Desktop support experience comfortable with up to 10% of travel to the city (likely even less then 10%).
Level 1 IT Help Desk Technician (MSP Environment)
• Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs.
• Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding.
• Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting.
• Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and assisting clients with phishing and email-related incidents.
• Troubleshot wo...