Full Time
Worcester, MA, US

Salary Range: $25.00 To $32.00 Hourly



Job Purpose

Serve as the first line of IT support for the company, utilizing the help desk system to organize, prioritize, and complete open items. Diagnose and resolve issues for multi-platform technologies, hardware, and software; implement strategies to prevent recurrence.

Essential Functions

+ Manage and utilize the help desk ticketing system to provide support to all employees, covering locations throughout the US and Canada

+ Organize ticket flow: priority, redirection, follow-up, and takeover

+ Install, maintain, troubleshoot, and repair laptops, printers, desktop software, and other computer/network hardware

+ Execute proper IT procedures for onboarding and offboarding employees

+ Support business software applications, including Dynamics NAV, Dynamics GP, Office, SharePoint, etc.

+ Provide end-user s...