Description

• Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. • Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition. • Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. • Act on incidents which are approaching or have reached the point of breaching our service level agreements. • Ensure the end users capability to access certified applications from the supported end points according to the Epiroc Way policies. • Mobile devices and tablets support and management including provisioning of hardware. • Coordinate the acquisition of hardware and software. • Provide hands on support to our specialist teams with server, network, ...